Privacy Policy

Information We Collect

We gather information that enables us to deliver, improve and secure our gaming services. This includes details you provide directly when registering an account, completing verification checks or making deposits and withdrawals.

Personal Information

During account creation and ongoing use we may collect your full name, date of birth, residential address, email address, telephone number and payment details. To meet legal and regulatory obligations we also request identification documents such as a passport, driver’s licence or other government-issued photo identification. This information helps us verify your identity, prevent fraud and maintain a safe environment for all users.

Technical and Usage Data

Our systems automatically record certain technical information each time you visit or interact with the website. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site, referring website addresses and other standard server-log data. We use this information to analyse trends, administer the platform and improve overall performance.

How We Use Your Information

We use the collected information primarily to provide the services you request, manage your player account and process all financial transactions efficiently. This includes verifying your age and identity, enabling deposits and withdrawals, offering customer support, and sending important account-related communications.

Where you have given consent we may also use your contact details to inform you about new games, exclusive promotions, bonuses and other offers that may interest you. All marketing communications include a simple way to unsubscribe at any time. We further analyse usage patterns to personalise your experience and continuously develop our platform based on genuine player preferences.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share data with carefully selected service providers who assist in operating the casino, such as payment processors, identity verification agencies, hosting providers and customer-support platforms. These partners are contractually obliged to keep your information secure and use it only for the purposes we specify.

Information may also be disclosed when required by law, regulation or court order, or to protect the rights, property or safety of Aquaspins Casino, our players or the public. In the event of a business restructure, merger or acquisition, player data may be transferred as part of the overall assets, with appropriate protections maintained.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, remember your preferences and deliver a smoother gaming experience. These small files help us recognise returning visitors, keep you logged in, remember language and currency settings, and measure how different sections of the site are used.

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the platform. We also work with trusted analytics partners who help us understand overall traffic patterns without identifying individual users.

Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it. These include encryption of sensitive data, secure servers, regular security audits and strict access controls. Staff members are trained on data-protection practices and only have access to information necessary for their specific roles.

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we continuously review and update our safeguards to address emerging risks.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where permitted by law. You may also object to certain processing activities or withdraw consent for marketing communications at any time.

To exercise these rights, simply contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes we will post the revised version on this page and update the effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact our support team through live chat or by emailing our privacy officer. We are committed to resolving any privacy-related matters promptly and transparently.

Effective date: 1 March 2025